Socially disruptive Technology? |
Uber however is unrepentant. It is stating that it is not a taxi service at all. It asserts that it is only a web app. According to Uber, it is only a 'platform', the app only 'connects' the driver to the passenger.
So even though it advertises and promotes its taxi service aggressively, it claims it is not a 'transportation company' and therefore is not responsible for what a normal taxi service would be accountable for.
For Uber, our sister in Delhi is not a 'passenger' or 'customer'; she is just another data entry in their web app. As far as they are concerned, one data packet had a glitch; they claim no other relationship with the raped woman.
One can sense strongly that something is terribly wrong in this whole buisness of web cabs. And in investigating this 'thing' called Uber, we discover a deeper and more worrying story - that of Technology Terrorism, which is the emerging face of free market liberal economy..